As the digital sphere continues to grow, and technology takes its place in businesses across the globe – one thing that cannot be replaced is the human component.
This human component refers to the intangible cognitive abilities that only humans can bring into the workplace. In other words, the insight, emotion, and intellect that frankly, drives business.
Many publications like Chron and Entrepreneur Asia-Pacific have addressed that the success of business is reliant on having humans at the core of it.
Humans have the ability to think and feel, and that is what makes employees indisposable. Author Daniel Pink (as referenced by Zach Ferres) writes that as the number of jobs requiring perceptive skill and mental agility increase, so does the need for people with strength, expertise, and creativity.
This critical thinking is the driving force behind many successful moving parts of a business. For one, implementing technical software can provide important data for businesses, but it still needs humans to make the connections and interpretations of it. Begging questions like, ‘how can this data be analysed in a meaningful way for the efficiency of our own, or our customers' workflows?’
When this has been critically thought about, what pivoting conversations need to be had to elevate said organisations? Machines, software, and data can’t replace the human expertise and social intelligence needed for these more complex fields of work. Data needs the human component to make it worthwhile.
However, when flipped on its head, the lack of automated systems in a business can mean employees are spending too much time punching numbers, and not enough time on work that only the human component can achieve.
Employees from businesses around the world said that they find digital administration a poor use of their time. In a global study commissioned by Automation Anywhere, almost half of those surveyed consider digital administration a poor use of their skills. Furthermore, 87% of people want their employers to automate the manual and repetitive administration tasks they spend their time on.
One administrative task that all businesses are required to do is expense reporting – a task no one goes into business with the dream of doing.
Processing one expense report takes 20 minutes on average, not to mention the time it takes the employee to report the expense, or the time it takes to mend any problems with the said report.
This means employees who could be spending valuable time with clients, are instead writing reports for the expenses required for their meetings or work alike. Month after month.
Automating these tasks empowers people to carry out creative, people-focused work that requires human thought and social intelligence – further enabling employees to spend time driving business value.